You can simply create your own return label and download it using the following link: Link to the return label generator
Please note that we are asking for YOUR information on the first page.
- "Company name" is your name;
- Reference 1 is your order number.
Do not worry about entering our details. You do not need to. Just fill in YOUR details and print the label. The shipping address (a DHL address) will show automatically.
Simply attach your return label to the outside of your package and drop it at your closest DHL station!
DHL might ask for our DHL account number. If this is the case, please contact our customer service.
You will be able to easily find a DHL station here. Please ensure that you keep the receipt from the post office and also your return tracking number.
As soon as your return reaches our warehouse and has been processed by us, you will receive a confirmation e-mail and be fully refunded. The return process takes up to 14 working days.