Non European countries procedure (including Norway and Switzerland)

If you wish to return item(s) that you have received, you can contact our customer service and they will create your return documents for you.

Please provide them with the following information:

  • Your name
  • Your pick-up adress
  • Order number
  • The name of the items that you wish to return

Once we came back to you with your return documents, you will be able to book a free DHL pickup return. You will receive the instructions how to do so.
Your parcel will be picked up at the date and time you want to.


If you'd prefer to drop your parcel off at a DHL Express shop, you will easily find a DHL Express shop through this link:

Just search your address and you will get up all available service points.

Please ensure that you activated "I have a shipment with a DHL label" in the advanced search because only these shops will accept the return.

If no such shop is close we ask you to book the free pickup return.

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