You can easily book a pickup for your return through this link:
- Enter your Waybill Number, you find it on your return freight label that was included in the package and click on "Boek een koerier".
- Check that your address, phone number etc is correct, enter your full name in "Contact name" and then click on "Boek een koerier"
DHL might ask you for our account number. If this is the case, please contact our customer service.
Please be aware that you are not able to drop your parcel off at a DHL station and we thereby ask you to book a pickup return.
As soon as we have received your return your money will be refunded and you will receive an email confirming this. The return process takes up to 14 working days.